Code of Conduct


Last updated: February 14, 2021


Please read the Code of Conduct carefully before using Our Service.


Heartfelt Peer Supports expects all members and peers to adhere to our Code of Conduct. We consider a “Peer” to be anyone with lived experience, engaging or providing services. Therefore, this term includes our Peer Contributors and Facilitators.


Peer values

  • Peer support is voluntary
  • Peer supporters are hopeful
  • Peer supporters are open minded
  • Peer supporters are empathetic
  • Peer supporters are respectful
  • Peer supporters facilitate change
  • Peer supporters are honest and direct
  • Peer support is mutual and reciprocal
  • Peer support is equally shared power
  • Peer support is strengths-focused
  • Peer support is transparent
  • Peer support is person-driven


Peer Group expectations


  • Peers are expected to hold the values of the group.
  • Peers are expected to respect the privacy of their fellow peers by keeping participant information and group discussion confidential.
  • Peers are responsible for creating an environment that centers on respect, support and empathy.
  • Peers may use an alias or alternative name for additional privacy.
  • Peers are expected to be attentive to one another.
  • Peers may choose to speak or share within group, but there are no requirements to do so.
  • Peers share from their own experiences and beliefs rather than speaking for other individuals the group. First-person language is encouraged as much as possible.
  • When a Peer is sharing a personal experience or concern, they may not be looking for advice. Peers agree to hold space without interruption. Peers should refrain from giving suggestions until permission is sought from the individual speaking. Peers should never give medical advice in this setting, regardless of professional credentials.
  • Peers honor all individuals by allowing space for understanding, tolerance, and differences between participants.
  • Peers allow time for everyone to share.
  • Groups are open to anyone with lived experience pertaining to the group, whether or not they use any particular mental health or other services.
  • Peers come to groups as often and for as long as it works for them. Attendance is always voluntary and self-determined.
  • Peers are expected to be accepting of differences, including but not limited to; social, ethnic, cultural, religious, and linguistic differences. Any acts or words of harassment and/or discrimination are unacceptable and will not be tolerated.
  • Group Facilitators are considered members of the group, and they also participate and share about their own experiences.
  • Group facilitators are Peer Support Specialists who have been specifically trained in facilitating groups for fellow peers.
  • Group Facilitators do not take attendance, keep notes, conduct risk assessments, or report what happens in groups. The only exception to this would be mandated reporting under Colorado law.*

*Mandated Reporting is required for actual or suspected instances of abuse or neglect against people who are considered to be disabled, elderly (60 or older) or children (under 18) by caretakers.


Group Specifics:


* All groups are facilitated online through a HIPPA compliant platform.

* All participants must be 18 years or older.

* Those wishing to participate in services must submit a registration, and agree to the contents of the registration form, and the Code of Conduct, Terms & Conditions and other policies.

* Once offered, a group will begin to run once 10 members are registered to attend. There may be a waiting period for the group to build membership.

* Upon entering the online room, participants should mute their microphone to reduce background noise and feedback. Space will be given to unmute to participate.

* Peers are asked to use headphones if they are in an environment where people outside the group could overhear shares from the participants.

* Peers are expected to be on camera during group unless other arrangements have been made with the Facilitator for special accommodations.
* Peers are expected to keep things on camera appropriate for everyone. Please refrain from partaking in things that could be potentially stressful to others in the group. (Examples of this may include drinking, smoking, eating, etc.)

* Fees associated with groups are listed on the group’s information page. Many of our groups are provided based on donations.
* Fees associated with groups may change at any time.

* Facilitators reserve the right to remove individuals from group who do not adhere to the Code of Conduct or are in violation of the registration agreement.

* Facilitators reserve the right to cancel groups if needed. Those registered who have agreed to text communication, will be notified of the cancellation.


Changes to These Terms and Conditions


We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.



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